No one likes complaints, but when they happen you can learn a lot, here are five key learning opportunities.
So what happens when I find a false complaint online, what can I do? Some more examples from F&B managers and Tripadvisor.
If someone complains to me personally, i know what to do... but what should I do when the complaint is online? Here's some guidance from F&B in hotels troubled by complaints in Tripadvisor.